Services
Nine services. One accountable delivery line.
Buy one of them or the whole stack. Either way you get a named delivery manager, a written SLA and a monthly review — not a shared inbox.
Response targetsContracted
P1Service down, no workaround30 min
P2Degraded, workaround exists2 hr
P3Single user blocked8 hr
P4Request / change2 bus. days
Targets shown are illustrative. Set yours before publishing.
Talent solutions
People
Managed ICT services
Systems
Service tiers
What each support tier actually covers
| Tier | Handles | Resolves at tier | Escalates to |
|---|---|---|---|
| Tier 1 | Password resets, access requests, known-error scripts, triage | ~65% | Tier 2 |
| Tier 2 | OS and application faults, endpoint rebuilds, network edge, AD/Entra | ~28% | Tier 3 or field |
| Tier 3 | Core routing and switching, virtualisation, storage, database, vendor RMA | ~6% | OEM / your architects |
| Field | Smart hands, installs, decommissions, structured cabling, moves | On site | Tier 3 remote pair |
Send us a scope and we'll price it.
Role brief, ticket volumes or a site list — whatever you have. Two business days to a written response.